Return/Refund

Our policy lasts 30 days. If 30 days have gone by since you purchased the items, unfortunately we can’t offer you a refund or replacement.
Returns
To be eligible for a return, your item must be undamaged and in the same condition that you received it. 
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Once your return is approved, we will inform you the refund information and where to send the product back.
Damaged/Wrong item
If you receive damaged items or the items that are different from what you purchased, you can contact us via email sales@dryadsecretshop.com to request refund or exchange
Replacement (if applicable)
We only replace items if they are defective or damaged. No need to return the damaged item received. Simply take a photograph and send it to sales@dryadsecretshop.com. Once we receive the photograph, we will issue replacement. Easy, that’s what we like.
Refunds (if applicable)
Once your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dryadsecretshop.com.
Shipping
To return your product, we will contact you directly via email to inform the step and where you send the products to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.